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EVENT GIFT SHOP FAQs

 

CONTACT US

Who should I contact with a customer service enquiry?

Please submit a ticket on the Event Cinemas ‘Customer Service’ page and our Customer Service team will respond to you as soon as possible. Be sure to include as much relevant detail as possible to help us look into this matter for you (e.g. order number, product barcode and PIN or a photo/scan of your product).

 

Who should I contact with a sales related enquiry?

Our Sales team can be reached during standard business hours (9am-5pm weekdays, Sydney time) by email: [email protected]

 

For corporate enquiries (including volume orders, sponsorship enquiries and reseller requests), please visit our Corporate Enquiries page.

 

DELIVERY FAQS

What delivery options are available for postal orders?

We currently offer Express Post and Courier options for delivery of physical products.

 

Can I choose when I would like my order delivered?

You can nominate a preferred delivery date for digital products by deselecting the 'Send Immediately' option during checkout. Note that this cannot be amended once the order has been processed. Please consider that products are valid from date of purchase (not date of delivery).

 

Delayed delivery is not available physical product/orders sent by post. 

 

When should I expect my goods to arrive?

Digital products are generally delivered within a few minutes of order, however we do ask that you allow up to 2 hours during peak times.

 

Physical orders will be processed within 1-2 business days and delivery times will vary based on the postage method selected during checkout:

 

•  Registered Post: 5-10 business days*

•  Express Post: 1-3 business days*

•  Courier: Overnight delivery if submitted before 12pm (same day if Sydney CBD), otherwise 1-2 business days

 

*Additional delays may occur with Australia Post’s delivery network during peak Christmas trade

 

Why is there a postage and handling fee?

We use trackable postage methods such as Express Post and Courier in order to protect your order from being lost or stolen in transit. As our gift card and voucher products are active upon sale, it’s important for us to be able to verify delivery status.

 

If you would prefer to not pay for postage, many of our products are also available in digital format!

 

My order hasn’t arrived, what should I do?

If you’ve ordered digital product, be sure to check your junk or spam folder. If you’re still unable to locate your order, please contact our Customer Service team (be sure to include your order details).

 

For physical orders, please ensure you’ve allowed enough time for delivery in line with the above fulfilment and delivery windows. Once the standard delivery window has passed, contact our Customer Service team who will investigate further.

 

I’ve entered the wrong delivery details, what should I do?

Please contact our Customer Service team as soon as possible; be sure to include your order number and the correct delivery details (including business name where applicable):

 

•  For digital orders, we’ll update the delivery email address and resend

•  For postal orders, if the order hasn’t posted we’ll action the update and respond to confirm

 

PACKING ORDER FAQS 

How will my order be packed?

We pack all of our physical gift cards and vouchers in complimentary gift envelopes. Single vouchers are generally packed as two per envelope whilst gift cards, voucher books, family vouchers and multipasses are packed one per envelope.

 

If you purchase one of our premium gift card gift boxes, we will discard the standard cardboard carrier and insert into the gift box prior to delivery. 

 

ACCOUNT FAQS

How do I create an account for Event Gift Shop?

If you’re not an existing member, you’ll be prompted to sign up during checkout. 

 

Why is my email address unavailable when I sign up for an account?

This means that there is an existing account that uses your email address. To access your account, click on the ‘Forgotten password?’ link and a new password will be issued. Please note that we can only provide one account per email address.

 

Can I use my Cinebuzz account details to log in?

No. Cinebuzz and Event Gift Shop are separate departments within the Event Cinemas business and our databases operate independently of each other. If this is your first time purchasing with Event Gift Shop, you will need to create a new account during checkout.

 

How do I change my account details?
Once you’ve logged into your account, click your name in the top right corner. Click ‘Update’ to save after you’ve made any changes. 

 

Can I earn Cinebuzz points when purchasing vouchers and gift card?

Whist gift shop orders do not earn Cinebuzz points, you may be eligible to earn points when redeeming gift cards and vouchers for admissions. Check out how to earn Cinebuzz points here.

 

I am getting an error when trying to create an account!
Please ensure that your account details do not include any apostrophes as this will prevent a profile from being created. If you continue to experience issues with creating your account, please contact our Customer Service team.

 

Can I order as an international customer?
Yes, you may complete an order however we are only able to deliver to an Australian postal address.

 

If you are looking for Event Cinema gifts for New Zealand, please visit the NZ Event Gift Shop.

 

PRODUCT FAQ 

Where can gift cards be used?

Event Cinemas gift cards can be used at Event Cinemas, BCC, GU Film House, Greater Union, Moonlight Cinemas and Skyline Drive-In (Blacktown) locations across Australia.

 

Can gift cards be used more than once?

Yes. Whilst you cannot reload/add extra value to gift cards, you are able to use your gift card balance over multiple transactions within its validity period.

 

What can a gift card be used for?

Gift cards contain a balance that can be used to purchase admissions for standard, Vmax or Gold Class and/or food and beverage both in cinema and online across our cinema locations in Australia.


Is there a difference between any of the gift card products?
Whilst our gift cards are issued with different designs and branding, they all operate the same and are not restricted to any particular service (e.g. a Gold Class branded gift card does not have to be used for Gold Class).

 

Can I exchange my voucher for another type of admission?

Whilst many standard admission vouchers can be upgraded to Vmax during redemption (fees apply), our vouchers are otherwise fixed to the particular product or service that they were purchased for and are not interchangeable. Please refer to the product's terms and conditions for more details.

 

Can I exchange a physical product for a digital product (or vice versa)?

No. Once a product is purchased, unique barcode and PIN data is allocated and these products cannot be transferred, replaced or exchanged with another product type. 

 

Can gift cards be used at Village Cinemas?
Unfortunately our gift cards cannot be used at Village Cinemas. At this time, our only location in Victoria or Tasmania is Moonlight Cinema in Melbourne which operates during the summer months.   

 

What are Moonlight Cinema gift cards?
Whilst these gift cards feature Moonlight Cinemas branding and can also be used at any Event Cinemas, BCC, GU Film House or Greater Union cinema across Australia.

 

How can I check the status of my gift card or voucher?
You can check the balance, expiry and redemption history of your gift card or voucher any time on our website.

 

How can I check the expiry of a gift card or voucher?
All gift cards should be issued with a written or stamped expiry/date of issue however you can check this at any time on our website here.

 

Can admission vouchers be used at Village Cinemas?

We currently have a agreement that allows for many of our voucher products to be redeemed at select Village Cinemas locations, however this does not apply to all products. Please refer to the terms and conditions on your product as this will clearly indicate eligibility for use at Village Cinemas.

 

How do I redeem Food & Beverage vouchers?

With exception of our Gold Class Classic Experience package, Food & Beverage Vouchers are not available for online redemption and must be presented at Scoop Alley or the Gold Class bar during your visit. 

 

My gift card/voucher has expired. How do I request an extension?

Please note that our products carry strict terms and conditions including length of validity; in line with this we are unable to honour any requests for extension. 

 




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For any other queries including bookings, cinemas & general feedback, please follow the link here to submit your feedback to the Event Cinemas customer service team. 

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